Is that all it said for a description? That bank is only involved if you used a paid version of the software and then chose to have your fees deducted from your federal refund. https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. In most instances, no further action is needed but you may check Wheres my refund or you can view your. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. I know for a fact I owe no debt to anyone and my refund was 507?? https://ttlc.intuit.com/questions/1900596-what-is-refund-processing-service">https://ttlc.intuit.com All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. What message are you seeing? You have clicked a link to a site outside of the TurboTax Community. Near the end, regarding refund methods and payments, you should see the agreement that they will take their fee out of your refund directly. EVERYONE I KNOW WILL HEAR OF THIS SERVICE, AND EVERYONE THAT I CAN REACH "ELECTRONICALLY", AND I WON'T CHARGE THEM ANYTHING TO DO IT. If I receive a deposit from TPG Products Sbtpg LLC but it isnt no where near my whole refund, am I getting that back? So my federal return was $411. I just don`t understand !! I am sure you have lost a number of customers for this. I don't know if it's a State or a Federal tax issue. So youre saying the deducted taxes out of my federal and I received the remainder of it? The extra fee is for that optional "pay out of refund" option. My refund was for $1957.00 minus fee for turbo tax of $60 + $50 and $40 for having the cost taken out of my refund. where is the r; I got refund from ach credit tax products pr sbtpg llc today. We understand that these are unprecedented times and were committed to helping our customers who are experiencing hardships. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. Did you have both Federal and state refunds? The funds were sent to SBTPG and 481.76 of the total was deposited into my account. Required fields are marked *, What Is The Due Date For An Llc Tax Return? If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing. Have a question for Santa Barbara Tax Products Group (TPG)? Hand off your taxes, get expert help, or do it yourself. Real experts - to help or even do your taxes for you. It can take the IRS "Where's My Refund" tool a while to catch up. I have a similar issue. What information is incorrect? That was where the issue lies. After filing eith Inuit Turbo Tax for YEARS, March of 2022 they fucked me over and took more than HALF my refund with hidden fees and bullshit excuses. Should I be patient or go straight to defcon 5?? Not a big deal or amount, but it's the principle here. You have clicked a link to a site outside of the TurboTax Community. Even when they are closed, you may be able to get automated info, or you can log in as above. Please return to the forum to see the full comment. To check on regular tax refund status via automated phone, call, . A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. I think Turbo Tax got the short end on this one. I have and i did. So just a heads up to anyone to double-check your amounts once you receive them and harass TurboTax if it isn't exactly what it should be! Do they process federal and state returns separately? You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410. Did the IRS WMR tool give you an expected deposit date, even if the bars at the top didn't yet say "sent?" Hand off your taxes, get expert help, or do it yourself. Do not use the word refund., https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number. EdwardLO. For the vast majority of folks it is the Federal refund. This is atrocious that TurboTax failed to mention this entity. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund.This option also has an additional charge from the bank that processes the transaction. I elected to have my fees paid from my Federal tax return. Then it will get "tired", and you'll get another menu. If you filed on paper, check Wheres my refund? Even when they are closed, you may be able to get automated info, or you can log in as above. I went to go check my refund in my bank account and it is coming from a company called TPG PRODUCTS DES:SBTPG LLC and is $200 less than it should be. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected. I checked my federal return status. Unprocessed individual returns include tax year 2020 returns such as those requiringcorrectionto the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. I looked on SBTPG website and it indicated that it was probably due incorrect information or unusual activity on my SSI number. Calling the IRS at 1-800-829-1040 (Wait times to speak to a representative may be long.). What information is incorrect? But it can't hurt to see what that tool is showing at SBPTG. Skip to content. How do I file a nonresident state return? Then press 1 for "form, tax history, or payment". The SBTG has been the third party bank that handles refund processing for years. How much does it cost to pay taxes with sbtpg? So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. It's not clear yet. Then click onPrint Center. Hand off your taxes, get expert help, or do it yourself. You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund: https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund, https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others. You can check to see if the PE2 payment is a Federal refund by going to the SBTPG website and using their lookup tool. I can't see what the link is. When you file your return and pay for TurboTax from your refund, then the refund money is sent to the the SBTPG. This is unacceptable & inaccurate. Never did I see that a new group was handling the return. **Disclaimer: Every effort has been made to offer the most correct information possible. why is my refund 125.00 short from the 1973.00 I was to get? Apparently you requested to have the TurboTax account fees deducted from the federal tax refund. Or you could phone them to inquire about it. To log in, go to the page below, choose the Taxpayer portal, then choose "Check with TPG.". You might have to look that up so you dont get it twisted. Is your refund taking an unusually long time to arrive? But I know I did not read anywhere on Turbo Tax that they can take 60% of my tax return. By clicking "Continue", you will leave the Community and be taken to that site instead. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**. I didnt have any fees because mine were simple, Last year they had a similar issue where this exact thing was happening and those werent receiving their whole deposit. The description for the deposit often says something like Tax Products PE1 or something similar. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return. If you chose to have your TurboTax fees deducted from your federal refund, that is handled by the third party bank. have never owed any taxes from the irs. Now my refund status is saying that my tax return is staill being processed, refund date wil be provided when available? You can log into the SBTPG refund lookup tool at their website, to see if you can learn anything about your Federal refund amount. to receive guidance from our tax experts and community. They are the 3rd party bank your refund has to go thoughso they can take the fees of of your refund. A state refund comes directly from the state tax agency. Thank you. If you have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area. What do TAX PRODUCTS PE4 SBTPG LLC means? If your sales tax in your state is 4.4% or 6% then you have your answer. The bank receives your refund, takes out the fees and sends the rest of the refund to you. Then SBTPG's bank sends the rest of the Federal refund to your bank account. That fee is $40 (or $45 for California filers.). You can check the IRS "Where's My Refund" tool to see if there is any message about a change in your refund such as an offset. Was it a stimulus payment; i.e., did a stimulus payment go to Tax Products Group by mistake, and then they sent it to your account? Real experts - to help or even do your taxes for you. https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online. And when you use the taxpayer tool at the SBTPG website to look up your refund, when you enter your info, does it say how much they received from the IRS? I don't think they list the Pay with Refund fee. Real experts - to help or even do your taxes for you. An ACH credit refers to an electronic financial deposit from one bank to another. It looks like the forum privacy filter redacted your email address above for your privacy/security. They can receive a refund through a check, direct deposit, or ACH transfer. You have clicked a link to a site outside of the TurboTax Community. That service fee is avoided if one chooses to pay upfront by credit/debit card. If you chose to pay your TurboTax product fees out of your Federal refund, that is handled by a third-party company SBTPG. Why is the amount that turbo tax said it was going to send, not the same amount that has been deposited into my account? what was this deposit for? who are they? what was this deposit for? Ok. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com. This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. I figured it out from the deposit into my account and several other sources. The fee for me is $305 Im missing thousands back. Did the information on this page answer your question? Since you are posting in a thread titled "Tax Products PE3 SBTPG", I presume you chose to pay your product fees out of your Federal refund and have now received a Federal refund from SBTPG (Tax Products Group.) The refund is sent to them, the fees are deducted, and then the remainder is sent to your bank. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. User @Kberes93has been calling it his Federal refund, but perhaps it is a stimulus payment. for their personalized refund status and can reviewTax Season Refund Frequently Asked Questions. The file names were concerning. If not, I've provided a link below. You had to agree to it. Its on the home screen. I have dealt with turbotax before and never had issues like this year.First they made a mathematical mistake that cost me.now I received my remainder of my tax and the THiRd Party Santa Barbara bank got more than me really. Did the information on this page answer your question? It also shows their business hours. I have life lock and I have a clean SSI according to them. All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. If you are in California, then you also get additional benefits with the "pay out of the refund" option. Comparing Open vs. The IRS sent your federal refund to the third party processor, Santa Barbara Tax Products Group, so they could deduct the TurboTax account fees and their service charge. Then SBTPG's bank sends the rest of the Federal refund to your bank account. Go to this IRS website for operational status -https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue. My original refund was for $397 and that was confirmed. Part of the fees deducted will be the service fee for paying out of the Federal refund. The deposit was for $197.03. @FatherCarrozza That is a 600 difference. IRS Surprise Money Issued As People Find Tax Refund Deposits in Bank Accounts. They charged me $ 59.95 for a "software upgrade" in order to send my return electronically. I don't know. You can find your status within the TurboTax product. to receive guidance from our tax experts and community. to receive guidance from our tax experts and community. Tax Pro Website Login to your account at . Examples include the direct deposits for any government benefits, tax refunds or earnings you receive and for certain tax payments you might make. Or if you want to phone the IRS, you may be able to inquire. SBTPG did not contact me at all. While that deposit most commonly would be the Federal refund (if you chose to pay fees out of the refund), but did you also expect a stimulus payment of $3,900 by any chance? I looked on SBTPG website and it indicated that it was probably due incorrect information or unusual activity on my SSI number. What was $507? I again used Turbo Tax to do my 2019 taxes. I only received 4k back from 10k. Article continues below advertisement. The ACH I received was almost $200 less than the refund Turbotax described. No one here can see your fees or the amount of your refund. ACH credit is an electronic payment method that you may use to pay tax liabilities. This is a call center so be prepared to listen to the eternal hold music for a while. If it was from Tax Products Group, then that would be the Federal refund. Then click onPrint, save or preview this year's return. Did the information on this page answer your question? for information regarding your refund. They obviously have my routing number for my bank account and have already deposited some. And I only received $61 from an unknown deposit. Did the information on this page answer your question? SBTPG has a phone contact page at the following link. Ironically, that would also equal a round number of $3900. Your tax refund was not sent to TurboTax. This option also has an additional charge from the bank that processes the transaction. Do not go by any summary screen in TurboTax that shows a "Total refund" or "net", which combines the Federal and state amounts into one figure. Ask questions and learn more about your taxes and finances. Or it may be due to something completely different, such as an offset or recalculation of some other credit, etc. I am not sure how much time will I be spent trying to get this money, but if I choose to use Turbo tax next year, I will make sure pay everything in advance to avoid SBTPG. Yes. If that's the Federal refund after fee subtraction, the figures you provided imply your TurboTax fees and associated charges are 4124 - 3900 = 224. Were working hard to get through the backlog. If you have a fee issue, here's how to reach TurboTax Customer Support by phone. Consumer Tax/Taxpayer. I did check with the IRS. Here's how to get to their refund lookup tool: SBTPG has a phone contact page at the following link. why dont u reply to my message? Santa Barbara Tax Products Group-they are the company that processes the refund whenever you choose to have your TurboTax fees deducted from your federal. At the page below click on the "For Taxpayers" portal, then on the next page choose "Check with TPG.". The TurboTax program does not get feedback from the IRS either during return processing or when a refund has been sent. In that circumstance the IRS sends one's Federal tax refund to one's temporary account at SBTPG's bank, and SBTPG then subtracts any product fees plus a $40 service fee ($45 for California filers.) to receive guidance from our tax experts and community. Thats handled by an intermediary company called SBTPG (aka Tax Products Group.) Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Menu. (will not allow numbers), so my bank received a deposit of$97 and some change? If the IRS is taking too long to send your refund or reduces it see..https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-tThen when the IRS does send your refund they won't take the fees out again.And, Why you got charged,https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turYou should have received about 4 emails asking for the fees. My refund is hundreds (maybe thousands depending if state return was included in refund). There may have also been sales taxes, if applicable. What is that for or what line item was adjusted if any. By clicking "Continue", you will leave the Community and be taken to that site instead. But in some circumstances it's possible that SBTPG receives an economic stimulus payment. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. Turbo Tax executives have failed in setting up this arrangement. Get answers 24/7 at Support.sbtpg.com. Waiting is frustratingrefunds are taking longer in many cases. A state refund comes directly from the state tax agency. After completing theFilesection and e-filing your tax return you will receive two emails from TurboTax. "PE2" and nothing more? If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. InStep 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now". 5 Things to Expect After Your Solar Panel Install. Santa Barbara Tax Products Group-they are the company that processes the refund whenever you choose to have your TurboTax fees deducted from your federal. It should show what SBTPG received from the IRS. Ask questions and learn more about your taxes and finances. If you filed on paper, check Wheres my refund? This is a user community forum. Premier investment & rental property taxes. It may show there what they received from the IRS and how much in fees they took out. It says directly that the total price (taxes included) is $173.98. to receive guidance from our tax experts and community. TurboTax never gets information from the IRS or state when they reduce your refund. Or does it also say "Tax Products" and/or SBTPG? If Turbo tax used this 3rd party and they subtracted the fees from that refund, then why was my checking account charged and withdrawn the amount of the fees from turbo tax? Where is the rest of my refund. They deduct the money that you owe for TurboTax plus a fee to pay with refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tax products pr1 sbtpg llc 130220 Did the information on this page answer your question? I WILL NEVER USE THIS SERVICE AGAIN. So I dont know why but Im guessing they took the money from us. Hand off your taxes, get expert help, or do it yourself. Please click here to learn more about the Offset Program. That payment method also has an additional $40 service fee ($45 for California filers) and possible sales tax. If that deposit from Tax Products Group wasn't your Federal refund (minus the product fees and service charge), then it's not clear what it was for. The total refund was about 1600.00 . SBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? I got much less than expected and will not be using you guys again if this is the case. https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632, https://support.turbotax.intuit.com/contact.

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