Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. The service is available from Monday to Friday, 9am to 6pm AWST. I am demanding a full refund before resorting to litigation. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. On 11/04/2022 Fendi emailed *** paperwork for my order(as I was told) *** has **** business days to process this paperwork. You must log in or register to reply here. The item was returned and still havent received a refund after nearly 7 weeks. I spent 1000s on Fendi products. Their store staff is clueless and only interested to sell sell sell. But nope. I followed the full return process using the prepaid return label that was provided. Im struggling to get a replacement for 2 months! On 1stDibs, shop a range of Fendi Spy bags. www.fendi.com In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maisons DNA to our clients. JavaScript is disabled. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. No reply at all. I then took them to Fendi *********** to have them replaced or be refunded. More than a month all I got was we are in touch with after sales and dont know exactly if we can. Find out how we combat fake reviews. Basically they took the money and never shipped the shoes. I even offered to pay for it. Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. I lodged a complaint about the quality of a Fendi product. Contact us. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. Bought a trench coat for 4000. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. Its now been three weeks and Im being told I have to wait for the refund because they have to open an investigation with **** I am formally requesting a refund in the amount of $2,079.19 for my return. Where is the customer service? Our customer service hours are Monday through Friday, 9am to 6pm PST. DHL even sent us an email to forward to Fendi. Contact Advisor. We use dedicated people and clever technology to safeguard our platform. I was promised a call back from a supervisor twice. After confronting *** about my issue, they filed a claim on my behalf. I want the bag NOW! I tried explaining that I didnt use the return labels since I just asked them to return it to sender. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. International Association of Better Business Bureaus. The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. Try email finder for Free and reach your ideal customer. They say for their returns you only have 14 days..! However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). We stand with our colleagues, friends, family, and with all people of Ukraine. Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. I called to look into the matter. On 1stDibs, shop a range of Fendi Spy bags. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. I proceeded to use the link thinking that it was no different than purchasing through the website (which offers free returns/full refunds within 14 days). Through digital instruments, we want to offer our clients made-to-measure services and the same exclusive purchasing experience as in a boutique; one that is personalised and highly sought-after. I was never contacted by the business for resolution. Contact our Customer Care at +61 1800959920. Sent damaged merchandise, accused of damaging the merchandise, treated rudely and talked down to, lied to and lied to again. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. another person i know of who also bought tbe brown python (mind you, it costs about $6700) had the dye leak onto her clothing! AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET, ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Thailand: 1800018056 Philippine: 180011103029 All other countries: +65 31051649 Mon-Fri 10am - 7pm SGT, MIDDLE EAST AND INDIA +971 (0) 45634090 - Mon-Fri 11.00-20.00 GST, AMERICAS (+1) 8882910163 (Mon-Fri 9am to 9pm EDT, Sat-Sun 9am to 6pm EDT), Fill in this form to send us an email. Companies can ask for reviews via automatic invitations. Its 20 days. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. Find a variety of Fendi bags on 1stDibs. How you can polish a Fendi Spy bag depends on the material. Fill in this form to send us an email. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . I purchased a pair of sunglasses online directly from Fendi. Im struggling to get a replacement for 2 months! i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. They said I broke the coat. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Today FENDI is synonymous with quality, tradition, experimentation and creativity. I lodged a complaint about the quality of a Fendi product. . They say for their returns you only have 14 days..! Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. Fendi refuse to give me a refund or replace the glasses. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If they give me my money back, the bag costs +100 today!!!! I opened the box and put them on March 6th only to find there is a rip/hole in them. Really hope it can be customise. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt deceitful. Contact Air & Ocean Freight Forwarding How do I reach FedEx customer service Reddit? This chic shoulder bag is crafted of fine denim with a bold stitching around all borders. Does FedEx have a live chat? If you prefer you can send us an email by filling in the form below. What is FedEx customer service email address? Now granted; it's aged but I've had wallets that have cost 10X less last for longer. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. She told me that on Monday (the next day) she would send a replacement of the item and would express it as I needed the item by 3/10. Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I bought many slides from high street fashion brands that lasted a lot longer than that. Well guide you through the process. We will reply to you as soon as possible. 300K+ Plugin Users 47.6177115,-122.2034444 Products. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7pm CET, or complete the form below to send us an email. i'm so sorry this had to happen to you. Shop a . Really disappointed in the quality of some of Fendi's bags.. from this to Spy bags falling apart. wtf? I never even laid my hands on it. It may not display this or other websites correctly. Terrible after sales customer service at their flagship store in Milan, Italy. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! Terrible customer service from a so called high end company. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. Some of the add-ons on this site are powered by. Advanced Search . She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations. Chat. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. Business Services Fendi Fendi Reviews 152 Poor 1.8 www.fendi.com Visit this website Sort: SA SAR reviews PK 29 Mar 2023 Absolutely one of the most third rate Absolutely one of the most third rate customer support from among the top brands. Chanel advisors are available to answer all your questions. Get Contact Info. See details. Contact us via fax, email, or call to experience exceptional customer service. The only thing I did like was sold out and would not be in production again. I opened the chat box on the website to ask a few questions. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Or use one of these numbers if you need U.S. TDD services, or billing or international support. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. Good job fendi. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. I went to the website to look into a bag I was interested in. Shop for the best Fendi collections for women, men and kids online: fashion show looks, bags, accessories, jewellery and much more. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. Shopping Bag (0 items) Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). I have purchased in just about every designer store and they all have a return policy except Fendi. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7:30pm CET, or complete the form below to send us an email. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. We will reply to you as soon as possible. Information provided by various external sources. You are very fortunate, Fendi, to have such a treasure on your team. This is not due to normal wear and tear. AVAILABLE 8AM - 9PM EST, 7 DAYS A WEEK. We will reply to you as soon as possible. The rep then told me to call the toll free number. Fill in this form to send us an email. The Product Development and Production teams have the role of bringing together the two worlds of style and industry. The client has been contacted and the issue has been resolved. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. The Wholesale & Travel Retail Division takes care of Fendis commercial presence at a global level in the multi-brand boutiques and in the most well-known department stores, implementing the brands sales strategy for this channel. Get the latest business insights from Dun & Bradstreet. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. Its been almost 3 weeks and I havent even received a tracking number. We use dedicated people and clever technology to safeguard our platform. How do I get answers from FedEx? I even offered to pay for it. But nope. I would never ever buy from this company again!! It became scratched and jewels had fallen out after just a few weeks. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! I would never ever buy from this company again!! Never again. This entails managing raw materials and following the progression and the successive production phases of the products, thus assuring the standards that define Fendis DNA. This flap opens with a magnet to a brown nylon interior with a zipper pocket. Oh thats terrible but it appears most Fendi boutiques are known for poor service! Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. The Finance Division ensures the correct planning and allocation of financial resources, integrates information within the organisation, measures the financial performance of the entire company, and ensures transparency. FIND A STORE. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You are using an out of date browser. Relating to customer service only: Horrible. I explained I dont wear jewelry. BBB Business Profiles may not be reproduced for sales or promotional purposes.

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